Refund policy

RETURN, REFUND, EXCHANGE & CANCELLATION POLICY

Effective Date: 22 August 2026
Last Updated: 22 August 2026

This policy applies to purchases made from MOKSH CIRCLE, operated by NewEdge Brands Private Limited, through mokshcircle.com.

We want customers to receive the correct product in proper condition. Please read the following policy carefully before requesting a Return, Exchange, Replacement, Refund or Cancellation.

1. RETURN & EXCHANGE WINDOW

Eligible return or exchange requests must be submitted within 7 days from the date of delivery.

Requests made after the applicable return/exchange window may not be accepted, except where required under applicable law.

2. RETURN ELIGIBILITY

To qualify for a return or exchange, the product should generally be:

Unused, Unworn, Unwashed, Unaltered, Undamaged after delivery, With original tags/labels where applicable, With original packaging, Accessories and Certificates where supplied.

Proof of purchase or Order ID may be required.

3. CUSTOMER-PREFERENCE RETURNS

Eligible customer-preference returns may include situations such as: Change of mind, Design preference, Colour preference, Ordering by mistake or Simply not liking the product.

For approved customer-preference returns:

₹100 return processing charge will apply.

The customer must self-ship the product to our warehouse. MOKSH CIRCLE currently does not provide reverse pickup.

Return courier/shipping cost for a customer-preference return is borne by the customer and is generally non-refundable.

4. WRONG, DEFECTIVE OR DAMAGED PRODUCT

If you receive a product that is verified as:

Wrong product, Manufacturing defect, Damaged on arrival, Missing item, Incomplete order or Another fulfilment error from MOKSH CIRCLE,

the ₹100 return processing charge will NOT apply.

After verification, MOKSH CIRCLE will provide an appropriate solution depending on the circumstances, which may include: Replacement, Exchange, Re-dispatch, Repair where appropriate or Refund.

The appropriate resolution may depend on Product availability, Nature of the issue and Applicable law.

5. SELF-SHIPPING

MOKSH CIRCLE currently does not provide reverse pickup services.

After your return or exchange request is approved, you will be provided with the applicable return instructions and warehouse address.

Customers should:

Pack the product securely, Include required order details, Use a reliable courier service, Keep the shipping receipt and Share tracking information where requested.

Return Address:
[RETURN WAREHOUSE ADDRESS], Surat, Gujarat, India

Products sent without an approved return request may not be accepted or processed.

6. RETURN SHIPPING FOR MOKSH CIRCLE ERRORS

Where a wrong, defective, damaged or incomplete product is verified as an error attributable to MOKSH CIRCLE, the ₹100 return processing charge will be waived.

The customer will still be required to self-ship the approved product to our warehouse, as MOKSH CIRCLE currently does not provide reverse pickup.

The cost of self-shipping or return courier charges will be borne by the customer and will not be reimbursed by MOKSH CIRCLE, except where otherwise required under applicable law.

After the returned product is received and verified, MOKSH CIRCLE will provide an appropriate solution such as Replacement, Exchange, Re-dispatch or Refund, depending on the nature of the issue and product availability.

7. UNBOXING VIDEO

For claims relating to:

Wrong product, Damaged product, Missing item, Empty parcel, Quantity shortage, Incomplete order or Tampered parcel,

a clear, continuous and unedited unboxing video is required for faster and reliable verification.

The video should show: Shipping label, All sides of the sealed parcel, Condition of packaging, Opening of the parcel and Complete contents without cuts, pauses or edits.

The recording should begin before the package is opened.

Photographs alone may not always establish the condition of a parcel before opening and may therefore be insufficient for certain fulfilment or transit claims.

Where a claim cannot reasonably be verified without appropriate evidence, absence of an unboxing video may affect our ability to approve it. Nothing in this requirement removes rights that cannot legally be restricted.

8. DEFECT DISCOVERED AFTER UNBOXING

Certain manufacturing defects may not be immediately visible during unboxing.

If such a defect becomes apparent within the applicable return period, please provide: Order details, Clear photos/videos of the defect, Description of the problem and Any other reasonable information requested for verification.

We will review the issue and provide an appropriate solution where the defect is verified.

9. NATURAL PRODUCT VARIATIONS

Many MOKSH CIRCLE products use natural materials such as Rudraksha, Karungali wood, Crystals, Gemstones, Natural stones, Seeds and Beads.

Natural variations may occur in: Colour, Shade, Shape, Size, Weight, Texture, Grain, Surface markings and Natural formation.

Reasonable natural variation is not considered a defect by itself.

10. PLATING & NORMAL WEAR

Gold plating, Silver plating, Black plating, Metal finishes and Jewellery components may gradually change due to: Water, Sweat, Perfume, Cosmetics, Chemicals, Soap, Sanitiser, Humidity, Friction or Regular wear.

Normal fading, oxidation, discolouration or wear caused by use or external exposure is generally not considered a manufacturing defect.

11. NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS

Returns or exchanges may not be accepted for:

Used or worn products, Altered products, Products damaged after delivery, Products missing original components/packaging, Products damaged through improper use, Normal natural variations, Normal plating wear, Customised or personalised products and Products specifically marked Final Sale/Non-Returnable where legally permitted.

For hygiene-sensitive or sealed products, return eligibility after opening may depend on the product-specific conditions disclosed before purchase.

This section does not apply where applicable law requires a remedy for a genuinely defective, wrong, damaged or materially misdescribed product.

12. EXCHANGES

Eligible products may be exchanged within the applicable 7-day exchange window, subject to inspection and availability.

Exchange may be requested for reasons such as: Product preference, Eligible variation request, Wrong product or Verified defect.

The customer must self-ship the approved product to our warehouse.

For customer-preference exchanges, any applicable processing or re-dispatch charge will be communicated before approval.

For a verified mistake from MOKSH CIRCLE, unnecessary processing charges will not be imposed.

13. EXCHANGE AVAILABILITY

An exchange is subject to stock availability.

If the requested replacement product is unavailable, we may offer an appropriate alternative such as: Different available product, Store-related solution where offered or Applicable refund.

Any price difference for a voluntarily selected higher-value replacement may need to be paid by the customer.

14. RETURN INSPECTION

All returned products are inspected after reaching our warehouse.

Inspection may include: Product condition, Signs of use, Packaging, Accessories, Tags, Certificate where applicable, Claimed defect and Order details.

A return, exchange or refund is not considered finally approved merely because the parcel has been shipped back.

Final eligibility is determined after reasonable inspection, subject to applicable consumer rights.

15. REFUND PROCESS

Once an eligible return is received and approved after inspection, the applicable refund will generally be initiated within 5–7 business days.

The time required for the amount to appear in your account may vary depending on your Bank, UPI provider, Card issuer or Payment gateway.

16. PREPAID ORDER REFUNDS

Approved refunds for prepaid orders will generally be processed to the original payment method, wherever technically possible.

If the original payment method cannot receive the refund, we may request suitable alternative payment details.

17. COD ORDER REFUNDS

Approved refunds for Cash on Delivery orders may be processed through: Bank transfer, UPI or Another available electronic refund method.

The customer may be required to provide accurate refund details after approval.

MOKSH CIRCLE is not responsible for delays caused by incorrect bank or UPI information provided by the customer.

18. REFUND AMOUNT

For customer-preference returns, the refund may exclude:

₹100 return processing charge, Original shipping charges where already incurred, COD/handling charges where already incurred and Customer's self-shipping cost,

to the extent permitted by applicable law and as disclosed in connection with the order.

For a verified defective, wrong, damaged or materially incorrect product attributable to MOKSH CIRCLE, the ₹100 processing charge will be waived and an appropriate remedy will be provided.

19. CANCELLATION BEFORE DISPATCH

If you wish to cancel or modify an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accept cancellation requests before the order has been processed, packed or dispatched.

Cancellation cannot be guaranteed once fulfilment has progressed substantially.

20. CANCELLATION AFTER DISPATCH

Once an order has been dispatched or handed over to a courier, it generally cannot be cancelled.

If the product is otherwise eligible, the customer may request a return after delivery according to this policy.

Refusing a COD shipment at the doorstep is not treated as a normal pre-dispatch cancellation and may affect future COD eligibility.

21. CANCELLATION BY MOKSH CIRCLE

We may cancel an order due to circumstances including:

Product unavailability, Inventory error, Quality-control issue, Pricing/listing error, Payment failure, COD verification failure, Incorrect customer information, Delivery serviceability, Suspected fraud, Promotional misuse or Other genuine operational/legal reasons.

If MOKSH CIRCLE cancels an eligible prepaid order, the applicable collected amount will be refunded according to the applicable refund process.

No additional compensation is ordinarily payable merely because an order could not be fulfilled, except where required under applicable law.

22. RTO / REFUSED ORDERS

If a prepaid order is returned to us as RTO, our team may contact the customer and, where appropriate, arrange re-dispatch according to our Shipping Policy.

For a COD RTO shipment, the customer should contact MOKSH CIRCLE if they want the parcel re-dispatched.

Repeated COD refusal, fake orders or repeated RTO may result in COD being restricted and future orders being required to be Prepaid or Partially prepaid.

23. DELIVERED BUT NOT RECEIVED

If your order is marked “Delivered” but has not actually been received, please contact us within 24 hours of the delivery status update.

Before raising the complaint, please check with: Family members, Neighbours, Security staff, Reception, Building staff or Anyone who may have accepted the parcel.

Prompt reporting allows us to raise an investigation with the courier.

Cases reported later may be more difficult to investigate because courier records may become limited. This does not restrict rights that cannot legally be excluded.

24. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange within the applicable period, contact:

Email: [CUSTOMER SUPPORT EMAIL]
Phone / WhatsApp: [CUSTOMER SUPPORT PHONE NUMBER]

Please provide: Order number, Registered contact details, Reason for request, Product details and Required photos/video/unboxing evidence where applicable.

Please do not self-ship a product until your request has been reviewed and return instructions have been provided.

25. CONTACT US

MOKSH CIRCLE
Operated by NewEdge Brands Private Limited

Website: mokshcircle.com
Email: mokshcircle.care@gmail.com
Return Warehouse: 6020-6021, Bellagio Textile Market, Punagam, Surat, Gujarat, India
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST