Shipping policy

SHIPPING POLICY
Effective Date: 11 August 2026
Last Updated: 11 August 2026
This Shipping Policy applies to purchases made from MOKSH CIRCLE, operated by
NewEdge Brands Private Limited, through mokshcircle.com.
1. SHIPPING COVERAGE
MOKSH CIRCLE currently ships within India only.
Delivery availability depends on courier serviceability for the customer's PIN code.
Remote, restricted or difficult-to-service locations may require additional delivery time.
International shipping is currently not available and may be introduced in the future.
2. ORDER PROCESSING
Orders are generally processed within 1–2 business days.
Processing days are generally Monday to Saturday, excluding Public holidays, Courier
non-working days and Operational closures.
Orders placed during high-volume sales, festivals or promotional periods may require
additional processing time.
3. ESTIMATED DELIVERY TIME
Most orders are generally delivered within 3–7 business days after dispatch.
Delivery time may vary due to: PIN code, Distance, Courier availability, Remote
location, Public holidays, Festivals, High order volume, Weather conditions and Other
operational circumstances.
Delivery timelines are estimates unless expressly stated as guaranteed.
4. SHIPPING CHARGES
MOKSH CIRCLE may provide free shipping on many orders, promotions or qualifying
purchases.
Shipping charges may nevertheless apply depending on: Order value, Product, Delivery
location, Promotional offer, Shipping method or Operational requirements.
Any applicable shipping charge will ordinarily be displayed or communicated before
completion of the order.
5. PREPAID & COD ORDERS
MOKSH CIRCLE may offer both Prepaid and Cash on Delivery (COD) orders.
Availability of COD may depend on: PIN code, Order value, Product, Customer
verification, Previous order history, Courier availability and Fraud/risk assessment.
6. COD CHARGES
A COD handling or convenience fee may or may not apply.
Where applicable, the COD charge will be shown or communicated before the relevant
order is completed or confirmed.
COD charges and eligibility may change from time to time.
7. COD VERIFICATION
COD orders may be verified to prevent fake or fraudulent orders.
Verification methods may include: Phone, SMS, WhatsApp, OTP, Email, Confirmation
link or Other reasonable verification methods.
Orders requiring verification may be placed on hold or cancelled if we are unable to
successfully verify them.
8. HIGH-VALUE OR HIGH-QUANTITY COD ORDERS
For high-value, high-quantity, bulk or higher-risk COD orders, MOKSH CIRCLE may
require up to 50% advance payment, with the remaining eligible amount payable
through COD.
Orders requiring advance payment may remain on hold or be cancelled until the
required amount is received.
9. COURIER PARTNERS
MOKSH CIRCLE works with multiple third-party courier and logistics providers.
Courier selection may depend on: PIN-code serviceability, Delivery location, Shipment
weight, Package size, Courier performance and Operational availability.
A particular courier cannot be guaranteed unless specifically agreed by us.
10. ORDER TRACKING
Once tracking becomes available after dispatch, details may be shared through: SMS,
Email, WhatsApp, Customer account, Website tracking page or Other available
communication channels.
Courier tracking systems may occasionally experience temporary delays or
inaccuracies.
11. DELIVERY INFORMATION
Customers must provide accurate: Name, Complete address, City, State, PIN code,
Landmark where necessary and Active mobile number.
MOKSH CIRCLE will make reasonable efforts to correct delivery details if contacted
before dispatch.
Delivery issues caused by incorrect or incomplete customer information may delay or
prevent delivery.
12. ADDRESS CHANGES
Address changes should be requested as soon as possible.
Once an order is dispatched, changing the delivery address may not be possible. Where
supported by the courier, we may attempt a correction, but successful modification
cannot be guaranteed.
13. DELIVERY ATTEMPTS
Customers should remain available at the provided address and phone number during
delivery.
Delivery may fail due to: Customer unavailability, Unanswered calls, Incorrect address,
Incorrect phone number, COD refusal, Inability to collect payment or Other delivery
issues.
Failed shipments may be returned to MOKSH CIRCLE as Return to Origin (RTO).
14. PREPAID RTO ORDERS
If a prepaid order is returned to us, MOKSH CIRCLE may proactively contact the
customer and, where appropriate, arrange re-dispatch.
Re-dispatch depends on: Customer confirmation, Correct address, Product availability,
PIN-code serviceability and Operational feasibility.
We generally aim to re-dispatch genuine prepaid RTO orders without unnecessary
additional charges. However, reasonable re-shipping charges may be introduced or
applied in exceptional or repeated RTO cases, with the customer informed before
re-dispatch.
15. COD RTO ORDERS
If a COD shipment returns to us, automatic re-dispatch is not guaranteed.
The customer should contact MOKSH CIRCLE to request re-shipment.
We may verify the customer's address, contact details, delivery intention and COD
eligibility before re-dispatch.
Repeated COD failures may require the next order to be prepaid or partially prepaid.
16. TAMPERED, DAMAGED OR INCORRECT PARCELS
Customers should inspect the package at delivery for: Tampering, Tearing, Re-sealing,
Crushing, Water damage or Other visible damage.
For claims involving Missing items, Wrong products, Damaged products, Empty parcels,
Quantity shortage or Tampering, customers should contact us promptly.
17. UNBOXING VIDEO
For faster and more reliable verification, customers are strongly required to record a
clear, continuous and unedited unboxing video.
The video should show: Shipping label, All sides of the sealed package, Opening of the
parcel and Complete contents without cuts or pauses.
Photographs alone may not always establish the condition of a parcel before opening
and may therefore be insufficient for certain claims.
Absence of an unboxing video may affect our ability to verify a claim where the
circumstances cannot otherwise reasonably be established. This does not remove rights
available under applicable law.
18. ORDER MARKED DELIVERED BUT NOT RECEIVED
If tracking shows “Delivered” but you have not received the parcel, contact MOKSH
CIRCLE within 24 hours from the delivery status update.
Before contacting us, please check with: Family members, Neighbours, Security staff,
Reception, Building staff or Anyone who may have accepted the parcel.
Reports made after 24 hours may be more difficult to investigate because courier
investigation records may become limited.
This reporting period does not restrict rights that cannot legally be excluded.
19. LOST OR UNTRACEABLE SHIPMENTS
If a shipment appears lost or has no meaningful tracking movement for an unusual
period, we may raise an investigation with the logistics provider.
Depending on the investigation, product availability and applicable policies, we may
provide an appropriate solution such as Re-dispatch or Applicable refund.
20. OUT-OF-STOCK AFTER ORDERING
Occasionally, an ordered product may become unavailable due to: Inventory error,
Quality-control rejection, Damage, Unexpected demand or Technical stock
discrepancies.
In such cases, we may offer: Restocking wait, Alternative product, Cancellation or
Applicable refund.
No additional compensation is payable merely because an item becomes unavailable,
except where required by law.
21. NATURAL DISASTERS & UNCONTROLLABLE
DELAYS
Shipping may be delayed due to events outside our reasonable control, including:
Heavy rainfall, Floods, Cyclones, Storms, Earthquakes, Landslides, Fires, Natural
disasters, Strikes, Curfews, Government restrictions, Public emergencies, Transport
disruption, Courier disruption, Power failure, Internet failure, Infrastructure problems
and Similar events.
MOKSH CIRCLE will make reasonable efforts to assist customers but cannot guarantee
normal delivery timelines during such events.
22. CANCELLATION & MODIFICATION
Order cancellation or modification requests should be made before dispatch.
Once an order is packed, dispatched or handed to a courier, cancellation or
modification may no longer be possible.
Further eligibility is governed by our separate Return, Refund, Exchange and
Cancellation policies.
23. CONTACT US
MOKSH CIRCLE
Operated by NewEdge Brands Private Limited
Website: mokshcircle.com
Email: mokshcircle.care@gmail.com
Phone / WhatsApp: +91 99748 27492
Address: Surat, Gujarat, India
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST